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alleviate that issue and this is what i did not do this is my error is go on the site and register and when it brings you to the credit card information at the bottom just do not fill that in and my friend did this and actually she was still matched with a therapist she might message uh find new ones if necessary and after that she was charged once again to mitigate that exit out and just push off that payment as long as you can because truly you shouldn’t be spending for the time where they’re looking for a therapist for you right you should not be paying for the time you’re looking for a therapist it’s not therapy and also i believe it must be charged per session and not per month one time my therapist said she was hectic and she could not session and she didn’t really make up that hour um that i was entitled to per week so that’s basically what 60 or 70 dollars that i just spent for absolutely nothing so it’s extremely unmanaged and i actually really do not like that at all another problem they do not say clearly the number of video or chat sessions you’re entitled to per week or rather they do however it’s not very explicit i had to go digging through a couple google searches in the faq for example they do not state explicitly how much time you’re entitled to each week and it feels sort of like haggling or like the luck of the draw for example my therapist ended up offering me one hour per week but my friend really states her counselor on betterhelp is only doing about 30 minutes a week so it feels type of uncomfortable to need to consider that and to have to push your


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counselor for that time you shouldn’t have to think of that i wish to simply register and concentrate on treatment i do not wish to be sort of bothered by this exchange of you understand your therapist being hectic and you desiring more time that’s simply not appropriate at all um that’s not what you’re paying to manage you should not need to pay to handle that time in my viewpoint so yeah it need to be way method way more regulated and then again i think you need to pay per those sessions for instance it’s not fair that my friend is just getting two hours a month and i’m getting 4 and we’re paying the exact same quantity so it’s type of like the wild wild west like unmanaged and type of every guy for themself truly i’m really not a fan truly really really not a fan of their payment system really not a fan of that sort of each situation is different with the therapist um another thing too which i think is important is you can actually select your own therapist if you sign up online they put you through this little type of algorithm test thing and they match you with someone however it’s not apparent but if you i believe unmatch that therapist and after that go to the bottom of the page then there’s a small little link in the footer that states discover a therapist so you can discover a therapist there and attempt to pay again as late as possible because it looks like they’re kind of trying to get money from you as quick as they can which yeah i’m not a huge fan of that oh basically much better assistance to me it’s quick it’s cheap um however it’s sort of like the mcdonald’s of therapy that’s the impression that i get the quality is decent however i can inform my therapist is very busy that’s sort of the impression i get of lots of therapists on there is that they’re very hectic and it’s a bit

of a battle to set up with them obviously i reside in japan and numerous reside in america so that’s an extra difficulty however yeah general the financial part of it i’m really not pleased with how they established their billing system and why i was charged immediately and then paid essentially a little bit of my time for them to simply find me a therapist and yeah once again my therapist likewise is good she’s very good she’s very experienced however she seems quite busy and does not respond too rapidly to my messages and again i think at one week it’s just been one week out of the four or five that i have actually done but she was busy and just we didn’t session so so let’s go to some pointers once again tip primary exit out of all payments and push that off as long as you can i actually don’t believe it’s reasonable for them to make you pay for you looking for a therapist that’s not what the service is if you’re doing better help make sure to watch out for the timing you’re entitled to one hour a week uh suggestion second so of those one hour a week sessions that you have i suggest downloading obs studio which is a screen recording software and if you use that you can actually evaluate record